Unsatisfied Customer

I would like to express my dissatisfaction with the service I received with mobiles plus as a third party company acting on behalf of MTN.

My first encounter with mobiles plus was with a sales consultant that contacted me to upgrade my contract, the lady was extremely helpful and made many promises to ensure I took out the contract, she confirmed the price of R899 after certain promotions and discounts app****.

When I contacted the contact center again to confirm my package details and confirm the device, they were able to confirm the details however mentioned that they couldn't confirm the monthly price.

After contacting again I spoke to a consultant (Tanisha) who claims she reports to Clinton (please listen to the call recording), whilst assisting me, I could hear someone swearing in the background, I informed Tanisha that I can hear the person in the background swearing loudly and this was very poor service. She responded by saying "it's okay because he is off duty". When asking to speak to a more senior person, I was told that all managers had left for the day and then the call was dropped.

I called back yesterday to speak to Clinton but he did not seem to interested in addressing my concerns as a customer.

This upgrade was done on the 23rd Nov 2018. To date my query still hasn't been resolved and what makes it worse is that I have been billed much more than what was agreed on.

Every time I call into Mobiles Plus, I somehow go through to Tanisha who refuses to let me speak to a manager on the floor. She says she is the only one that will be able to assist me and that the managers are in a meeting.