1 reviews | Active since May 2016

01 May 2016, 11:25

UNAUTHORIZED DEBITS ON MY BANK ACCOUNT

I RECIEVED a call from a telesales agent regarding a cellphone contract. During that conversation, some extra services where offered to me such as TechTrace, MagZone, PhoneBox and SafeBase....... i refused these services as i wouldnt be able to afford the premiums... i recieved an sms later stating that my Mobiles Plus order has been declined, yet on monthend i recieved sms's from my bank ststing that i have been debited for those services which i refused. i have the ffl oreder reference numbers: Mobiles Plus (REF: MP-***9-1) MagZone (REF: MP-***9-2) SafeBase (REF: MP-***9-3) TechTrace (REF: MP-***9-4) PhoneBox (REF: MP-***9-5) i am extremely upset as i work on a budget and this has put me right off track. If possible i would like these debits to be reversed. it seems that the telesales agents ignore what you say and try to capitalise on these extra services in order to recieve commission..........

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Replies (1)
Mobilesplus
Mobilesplus's reply03 May 2016, 09:59
Official

 

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.

An Escalation Agent will be in contact shortly.

 

Kind Regards

Mobiles Plus Team