SN
Sizwe N
1 reviews | Active since Sept 2015
03 Sept 2015, 00:44
Unauthorised debit order
On January 12 2015 I received a call from one of your agent selling me R50 airtime plus 25 sms for R39 per month of which I agreed then she started selling me various other services of which I clearly stated I don't want them but nevertheless she went on and I put them through<br> namely <br> <br> R49. Ref.sossquad mp-***-4<br> R25 ref. Milc mp-***-3<br> R29 ref. Phob mp -***-5<br> <br> I want all these debit orders cancelled with immediate effect as I had not agreed to them and since I had realised end of August I want to be refunded with all the money that you have taken without my authorisation <br>
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Mobilesplus's replyOfficial
03 Sept 2015, 08:27Hello sizwezwengema198,
We sincerely apologize for the inconvenience caused to you with regards to this matter, kindly note that we will log for a call recording to ascertain what was discussed between the sales agent and yourself.
We will contact you soonest with full and final closure.
Thanking you for your time and patience.
Kind Regards,
Mobilesplus Team
We sincerely apologize for the inconvenience caused to you with regards to this matter, kindly note that we will log for a call recording to ascertain what was discussed between the sales agent and yourself.
We will contact you soonest with full and final closure.
Thanking you for your time and patience.
Kind Regards,
Mobilesplus Team
Best regards,
Mobilesplus's reply03 Sept 2015, 08:27
Official
Hello sizwezwengema198,
We sincerely apologize for the inconvenience caused to you with regards to this matter, kindly note that we will log for a call recording to ascertain what was discussed between the sales agent and yourself.
We will contact you soonest with full and final closure.
Thanking you for your time and patience.
Kind Regards,
Mobilesplus Team
We sincerely apologize for the inconvenience caused to you with regards to this matter, kindly note that we will log for a call recording to ascertain what was discussed between the sales agent and yourself.
We will contact you soonest with full and final closure.
Thanking you for your time and patience.
Kind Regards,
Mobilesplus Team
Best regards,