They are a nightmare to work with

I have calling them since February 2022 regarding a migration they did for me in December 2021 on my MTN contract. I explained that the consultant had told me I would be paying less with the migration but I was surprised that my bill actually went up. They initially asked that I email them my November invoice and they would take it from there. From the 18th of February onwards, everytime I would call I was told the case is with Zachariah and he has escalated it to MTN migration. They consultants wouldn’t confirm that it was escalated about three times but they are still waiting for migrations department. It’s been hopeless waiting because they are not even replying to my emails. There’s no turnaround time given. When you call they’ll tell you their system is offline call later because they can’t check anything. MTN also says they can’t help so I should keep trying with Mobilesplus. I asked to speak with the manager on one occasion and a consultant by the name Melusi said that they can’t give the mangers number or even put me through but they’ll tell the manager to call me. This is in the beginning of March 2022, I’m still waiting’s for the manager to call me even today.

I just want to warn everyone that might be contacted by Mobilesplus saying they are calling on behalf of MTN: don’t take any contract with them. You’ll be signing contract with the devil because MTN will keep referring you to them as they will tell you they can’t assist. I am just waiting for my MTN phone contact to end and I think that’s how I’ll get out of this mess as they are clearly not intending on migrating me back to my original contract