THEFT AND ***** BY MOBILES PLUS AND MTN

I was contacted last month to "update my legacy package" - as my contract still has sms's. Apparently MTN was updating packages to a new one that dispensed with sms's and gave data instead. During the call I was told that there was no additional charge, and I ensured to confirm this numerous times. I said I was not going to pay any more for my monthly contract that what I always have paid. I was assured this was in order.

I then received my banking sms to say that DOUBLE the amount was deducted for my contract. I called MTN and was told they couldn't do anything, Mobiles Plus was responsible. I called Mobiles Plus who up until now have done absolutely nothing besides tell me they are working on it. I have spent hours on the phone and sending emails to try to find out why my package has been totally changed and has numerous data plans added to it which are costing the equivalent of my entire previous package.

This is a very clear case of ***** - I was **** to, I didn't even know that I was being contacted by a separate company, as my contract is with MTN, and money has been ****** from my account - this is theft. I am currently dealing with cancer and on top of it have to run around trying to have my package restored to what it should be - this is not a time that I need or can handle this additional stress, and loss of money.