MO
Melissa O

1 reviews | Active since Jun 2016

18 Jul 2017, 10:52

SUCH BAD SERVICE

<p>I Received a call from Mobilesplus. I was told that i qualify for a contract with a tablet @ R69 per month and then a whole lot of value added products (which I was forced to take - without the option of declining it at the get-go. I was told that you have to take them and then just cancel it). I was advised that the contract was authorised and that the tablet will be sent to me via RAM. Since then I have not received a call or anything until Yesterday when a gentleman phoned me trying to sell me a Value added product..... but hang on - I still have not received the tablet? He gave me the number for the call centre - I phoned immediately - but was told the system was down. I phoned again today to be told the contract has been declined? So - please explain to me - how on earth do you even call me to confirm delivery address etc. and then two weeks down the line it's suddenly declined? I can not understand this? Better yet - I have sales people calling me to sell me Value added products...... When asking the consultant why this is done - her reaction - you dont need a contract to have a value added product - so what is this product going to add value to??? SERIOUSLY??????? I AM LIVID!</p>

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Replies (1)
Mobilesplus
Mobilesplus's reply18 Jul 2017, 11:01
Official

Good day Melissa Olivier

We sincerely apologize for the inconvenience caused to you with regards to this matter.

Kindly note that we will contact you soonest in order to resolve and close your query.

Kind Regards,

Mobiles Plus Team