Poor Service!

I was recently contacted via telephone by an Ignition Group Agent advising me that my airtime and Data would be doubled at no additional charge. Upon repeating several times on the recorded call, that there would be no additional charge to my current payment plan, the agent advised me that the contracts would be migrated. I have since been double billed by MTN for this package. I have contacted the Ignition Group and asked them to review the recordings of our conversation. I have since been advised that the process takes 21 days, I asked for the package to be returned to its previous state and I was advised that I will be billed yet again for the prorata charges for the change! This is unacceptable as I do not have the funds for a double payment nor do I have the funds to correct errors made by the agents of the Ignition Group! I am awaiting a call back from anyone on the team with the ability to assist. REF ***