1 reviews | Active since Jan 2015
Pathetic service by mobilesplus
Took up a contract with mobilesplus in November 2014. I was mislead by the sales rep and cancelled my contract in December 2014. I had to wait a month, while my phone was offline for mobilesplus to solve their problems.<br> I had a look at my bank statements and noticed that I am still being debited from November. The last 6 months, for a contract that i have already cancelled.<br> After contacting the support center at mobilesplus, I was requested to send through my bank statements.<br> I have sent through my statements over a week ago and did not get any feedback from mobilesplus.<br> Mobilesplus is totally useless, i do not recommend anyone reading this complaint to take out any contracts etc with mobilesplus. Their service is pathetic. In december I was stranded without a phone during the festive season, I kept contacting mobilesplus, trying to reach some senior staff or managers, but I have failed to get passed any of the call center people. Seems like they have been trained well. <br> Totaly useless service, no support for clients, *******, debiting peoples accounts.
We sincerely apologize for the inconvenience caused to you with regards to this matter.
Kindly note that we will investigate and a Manager will contact you soonest.
Thanking you for your time and patience.
Kind Regards,
Mobilesplus Team
We sincerely apologize for the inconvenience caused to you with regards to this matter.
Kindly note that we will investigate and a Manager will contact you soonest.
Thanking you for your time and patience.
Kind Regards,
Mobilesplus Team
