MM
Muhammed M

1 reviews | Active since Jan 2015

28 Apr 2015, 10:27

Pathetic service by mobilesplus

Took up a contract with mobilesplus in November 2014. I was mislead by the sales rep and cancelled my contract in December 2014. I had to wait a month, while my phone was offline for mobilesplus to solve their problems.<br> I had a look at my bank statements and noticed that I am still being debited from November. The last 6 months, for a contract that i have already cancelled.<br> After contacting the support center at mobilesplus, I was requested to send through my bank statements.<br> I have sent through my statements over a week ago and did not get any feedback from mobilesplus.<br> Mobilesplus is totally useless, i do not recommend anyone reading this complaint to take out any contracts etc with mobilesplus. Their service is pathetic. In december I was stranded without a phone during the festive season, I kept contacting mobilesplus, trying to reach some senior staff or managers, but I have failed to get passed any of the call center people. Seems like they have been trained well. <br> Totaly useless service, no support for clients, *******, debiting peoples accounts.

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Replies (1)
Mobilesplus
Mobilesplus's reply28 Apr 2015, 10:55
Official
Hello Irfaan Mahomed,

We sincerely apologize for the inconvenience caused to you with regards to this matter.

Kindly note that we will investigate and a Manager will contact you soonest.

Thanking you for your time and patience.

Kind Regards,
Mobilesplus Team