No Urgency

A week ago I put up a complaint about a sim swap and till to date, my problem hasn't been resolved.<br> I have went to the Mtn stores and guess what I have been doing the run around, I have called New generation who also advised that they will contact me to sort the issue out and yet again, the problem is still not sorted. <br> I have been sent a sms of a ref number : TPSW-***<br> Till to date, nothing has happened even now, so now tell me guys, between you and MTN, who has any idea of whats going on, how can it be so hard for a sim swap to be done... <br> If you guys cannot resolve this, rather cancel my number and I will go to another service provider who knows what is going on. <br> So this is what I want, either call me or send me a email stating when and where the sim swap will be done, unless cancel the flipping number of your services.<br> <br>