sM
sizeka M

1 reviews | Active since Nov 2014

10 Jun 2015, 11:01

My number being deativated

Th below complaint was done 23 March 2015.<br> <br> <br> Hi, My name is Sizeka Mafanya, i have a airtime contract with Mobile Plus (MTN) and the lady who opened the account had a wrong debit order date (31st of each month) and the agreement was for the 2nd of each month. I have been receiving sms's that my account was in arrears and when i called the call centre/customer service on 13 April 2015 i was told my account was in arrears about R78.00 today 23 April 2015 when i called them again as i have a problem with the airtime i topped up i was told my account has been in arrears for about 3months and they will be deactivating my number end of this month and in order to get my number i must pay R858 for full contract and R150 for sim swap and R117.00 in arrers. Am really not happy with this and i need this to be sorted. i request the telephone call when i opened this contract.<br> <br> Today 10.06.2015 my number was deactivated if why i dont know, i am really really not happy. arrangements where done. Can someone please give me a call.<br> <br> ***.<br>

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Replies (1)
Mobilesplus
Mobilesplus's reply10 Jun 2015, 11:46
Official
Hello nhuzam,

Thank you for your query

We sincerely apologize for any inconvenience caused.

Please be advised an agent will call you to assist with your query soon

Regards
Mobiles Plus Team