MTN - Mobile Plus
<p>I got offered a cell phone contract over the phone on the 4th April 2017 for a Huawei P8 Lite. Bad idea! I received the device on 20th April 2017 was unhappy with it and returned it within the cooling off period 26 April 2017. A MTN lady by the name of Thato helped me, she sent an email to ********** with all the details. I called early May to cancel spoke to Keanan ***, he said it will take 2 days, an agent will call me within that time or just after. I received no calls. 31 May 2017 a debit of R165.61 was made from my account. I do not have the device yet I was charged for it even though I have done my part. I called again to enquire about this deduction etc. and was told that it has been escalated and that a lady by the name of Timera will call me. She never did. I called again on 23 June 2017, they said that they have no record of the returned device that the line is still active and that I will continue to be charged for a device I do not have. I will NEVER agree to any contract over the phone because of this. </p>
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Mobilesplus's replyOfficial
23 Jun 2017, 10:15Dear Naseema Francis,
We sincerely apologize for the inconvenience caused, kindly note that we will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
Best regards,
Mobilesplus's reply23 Jun 2017, 10:15
Official
Dear Naseema Francis,
We sincerely apologize for the inconvenience caused, kindly note that we will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
Best regards,
's updateReviewer Update
18 Jul 2017, 15:45I was timeously contacted and this issue has been resolved. Shanel was extremely helpful and gave me regular updates until the issue was finally resolved.
's update18 Jul 2017, 15:45
Reviewer Update
I was timeously contacted and this issue has been resolved. Shanel was extremely helpful and gave me regular updates until the issue was finally resolved.