Mobilesplus sales people; deliberately misleading MTN misrepresentation, untruthfull and no morals at all.

I would like to report Mobiles Plus for not honouring their 10 day "cooling off period "time and refused to cancel a contract that I did not request. The operator passed herself off as an MTN representative, told me that MTN is “giving” me a free 40Gb data package update, as I am a good customer. I am 70 and suffer from industrial deafness due to prolonged construction and mining activities. I cannot hear clearly over VOIP. I've taken the matter up with MTN and Mobiles Plus management by e-mail. I have received no feedback. My contract was upgraded 200 minutes to 40Gb data. NOTE that I have permanent fibre and have wi-fi all year round. I do not require a 40Gb data, but need my 200 minutes to be able to communicate and hear properly. That I said inadvertently "yes" to something that I was not fully aware of the consequences (with a fast talking sales person) does not make this whole situation right. The Ombudsman / person does not have a contact number. I would greatly appreciate it if Hellopeter can assist, or put me in touch with an organization / person who can. Kind regards - Peter Eisele. P.S. Mobiles plus has 39 review pages with nothing at all good to say about their service. My opinion is that a one star rating is too high - it should be no star rating. After reading all the unhappy comments, I am of the opinion that the mission of Mobiles Plus is to make a profit by any means possible, even to the detriment of the client.