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Zahid D

1 reviews | Active since Sept 2012

26 Sept 2022, 01:36

Mobilesplus + MTN South Africa taking South African's for dummies

On the 17 September 2022, I received another call from MobilesPlus, I was hounded by MobilesPlus, 30+ calls for months on end, till I finally conceded to take a contract from them. The call lasted 30 minutes as I was told and ask numerous times as to the specifics of the contract and reiterated that I should receive exactly what they promised. Unfortunately I did not, and I received a contract which specifies otherwise. The contract entailed a 20gb package, 16gb anytime data and 4gb night time for R99 p/m 24 month contract. Also told that since no phone/ handset was involved that I could cancel at anytime also not supported on the contract. As a matter of concern, I was not notified that the previous contract will come to an end at the end of August and am being billed by MTN almost double this month (September) on Post Paid, I was told numerous times that the contract will end in October by the same call center. The new contract has no premium attached to it either, and has the first date of debit as 2019/01/31, full of incorrect information, contact numbers etc. I was told by MTN that the Premium is +R121.00. The contract stipulates My_MTNChoice_8GB-24 Months-CMBRPM1-MYPR2GB-CNTRP5-CMBRPM1-MYPR3GB-ITBL_SIM Only, snapshot from contract. Again, not what I agreed to.

Back Story: The same thing happened 2 years ago when I was contacted by the same call center and refused to take out a contract and they spoke to my son regarding the contract and they just went ahead and put it on my name.

I refuse to accept their misrepresentation of their products and them wasting valuable time of mine. It is inconceivable that they are allowed to practice as a FAIS center, and allow them to take advantage of MTN's patrons. I managed a call center and this behavior is not allowed. Both MTN and Mobileslplus should be held liable. I am most probably one of many, many clients that know the procedures and laws that govern the industry. So many are being taken advantage of.

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Replies (8)
Mobilesplus
Mobilesplus's reply29 Sept 2022, 13:37
Official
Good Day Zahid, we are sorry to hear about your experience, please do provide us with your contact details in order for us to get our Customer Care team to contact you and assist you to a resolve. Please do respond to us with these detaisl in order for us to assist,Kind Regards Mobiles Plus.
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Zahid D's update05 Oct 2022, 23:49
Reviewer Update
Please contact me on ***, as I've tried numerous times contacting your call center and speaking to your agents left me frustrated and, I eventually run out of airtime.
Mobilesplus
Mobilesplus's reply06 Oct 2022, 09:20
Official
Hi Zahid we are unable to view your contact number here, please provide us with your Order Ref No. 
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Zahid D's update06 Oct 2022, 23:45
Reviewer Update
Your Email Support Ref No. ***
SEQ No. 2021
Dealer Code: SABC 1702
Acc. No. CA***
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Zahid D's update16 Oct 2022, 17:52
Reviewer Update
Mobilesplus has not contacted me as per my conversion to speak to a superior to listen to the call from their call center!
Mobilesplus
Mobilesplus's reply17 Oct 2022, 09:20
Official
Good Day Zahid, please inbox us on our facebook page, as we are experiencing difficulty in accessing your details via the Hello Peter platform. 
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Zahid D's update22 Oct 2022, 00:37
Reviewer Update
Still no response after sending emails to the support@mobilesplus as well as sending inbox them on facebook? Your PDF No. Si***S93.pdf
Mobilesplus
Mobilesplus's reply24 Oct 2022, 08:42
Official
Good Day, Kindly note that there has been no inbox message on our facebook page, please see link for our facebook page https://www.facebook.com/MobilesPlusSA