1 reviews | Active since Sept 2012
Mobilesplus + MTN South Africa taking South African's for dummies
On the 17 September 2022, I received another call from MobilesPlus, I was hounded by MobilesPlus, 30+ calls for months on end, till I finally conceded to take a contract from them. The call lasted 30 minutes as I was told and ask numerous times as to the specifics of the contract and reiterated that I should receive exactly what they promised. Unfortunately I did not, and I received a contract which specifies otherwise. The contract entailed a 20gb package, 16gb anytime data and 4gb night time for R99 p/m 24 month contract. Also told that since no phone/ handset was involved that I could cancel at anytime also not supported on the contract. As a matter of concern, I was not notified that the previous contract will come to an end at the end of August and am being billed by MTN almost double this month (September) on Post Paid, I was told numerous times that the contract will end in October by the same call center. The new contract has no premium attached to it either, and has the first date of debit as 2019/01/31, full of incorrect information, contact numbers etc. I was told by MTN that the Premium is +R121.00. The contract stipulates My_MTNChoice_8GB-24 Months-CMBRPM1-MYPR2GB-CNTRP5-CMBRPM1-MYPR3GB-ITBL_SIM Only, snapshot from contract. Again, not what I agreed to.
Back Story: The same thing happened 2 years ago when I was contacted by the same call center and refused to take out a contract and they spoke to my son regarding the contract and they just went ahead and put it on my name.
I refuse to accept their misrepresentation of their products and them wasting valuable time of mine. It is inconceivable that they are allowed to practice as a FAIS center, and allow them to take advantage of MTN's patrons. I managed a call center and this behavior is not allowed. Both MTN and Mobileslplus should be held liable. I am most probably one of many, many clients that know the procedures and laws that govern the industry. So many are being taken advantage of.
SEQ No. 2021
Dealer Code: SABC 1702
Acc. No. CA***
SEQ No. 2021
Dealer Code: SABC 1702
Acc. No. CA***
