Mobilesplus is the worst
It has been 6 weeks and I'm still waiting for delivery of my order. The list of excuses I have heard: 1. We have been doing a credit check for the past two weeks weeks, even thought I've been an MTN contract customer for 11 years. 2. There is an order backlog. Why the hell do we have to chase you around to find out that orders will be late? 3. Our systems are down. This was conveniently during the December break and surprise surprise, the systems are miraculously back up and running on the first week of work.
I'm sick of these ***** and poor service. Can MTN please just handle the sale of their own products and stop outsourcing to fly-by-night companies.
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Replies (3)
Mobilesplus's replyOfficial
07 Jan 2019, 13:25Dear Bulelani,
We will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
We will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
Mobilesplus's reply07 Jan 2019, 13:25
Official
Dear Bulelani,
We will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
We will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
's updateReviewer Update
08 Jan 2019, 08:27Thank you for your call this morning. It was the worst part of my day.
The details of the call:
1. The phone you want is no longer available. Please choose another phone however we don't have a list of phones in front of us to help you decide
2. The black friday special (which is the whole reason for dealing with mobilesplus in the first place) is no longer available to you as it is too late. But we're glad to tell you that you will still be paying the same amount every month for 100mb per month.
Useless company
's update08 Jan 2019, 08:27
Reviewer Update
Thank you for your call this morning. It was the worst part of my day.
The details of the call:
1. The phone you want is no longer available. Please choose another phone however we don't have a list of phones in front of us to help you decide
2. The black friday special (which is the whole reason for dealing with mobilesplus in the first place) is no longer available to you as it is too late. But we're glad to tell you that you will still be paying the same amount every month for 100mb per month.
Useless company
's updateReviewer Update
08 Jan 2019, 10:23Apologies, the consultant did specify the phone "option" to choose from, being the A8 (2018).
I have dealt with MTN directly, they have resolved my query professionally.
's update08 Jan 2019, 10:23
Reviewer Update
Apologies, the consultant did specify the phone "option" to choose from, being the A8 (2018).
I have dealt with MTN directly, they have resolved my query professionally.