Mobilesplus continues to fail after nearly 4 months of non-performance and zero human interface

This is a follow-up of my poor review submitted about a month ago of Mobilesplus' **********ly ******* service. I placed an order with them in early October 2020 after they called me to renew an MTN contract. Now, almost 4 months later, after many attempts, I still have not been able to speak to a PERSON there - just automated system generated responses which resolve and solve nothing. I still don't have the phone I ordered, nor a copy of the contract I apparently entered into with them back on October, and now they are 'reviewing' my request to cancel the contract because of their breach and they will 'reply to me in due course'. Spare yourself a stupid amount of frustration by NOT using this company. Rather go into an MTN store, sit in line and finalise your contract renewal then and there - it may take you an hour or more, but at least you know its done and you walk out with the device you want. Why MTN uses Mobilesplus as a agent of theirs is beyond me.