Mobiles Plus EXTREMELY PATHETIC SERVICE

A consultant called & said she's calling from MTN, she said I'm getting an increase in monthly data allocation at No extra cost & NO Changes to my current contract as she was going through the last part(T&C's I think) like a bullet train!!... at the end she mentioned mobiles plus and cut the call before I could ask anything at the end. The next month I realized while my data allocation increased, my minutes decreased & I no longer had sms's. I called & finally spoke to Layanne Daniels at Mobiles Plus, who promised to review the call & get back to me and send a transcript of the call. We are now about 6 months after my first call to them... no feedback. I have been in contact with MTN and it's just back & forth. I have sent emails to Mobiles plus as per info provided by Mtn.. Nothing ... the most pathetic service ever received. I will never have anything to do with Mobiles Plus and definitely will be sharing my experience. I can't take 6 months, what kind of standards do mobiles plus have???? No contact made with myself the customer, none at all.