Mobiles plus does not accept responsibility for salespersons ********** claims and blames MTN MTN should cut them loose

I was offered contact upgrade on my MTN account by Patrick from Mobiles Plus I explained that I would be going on leave that Saturday and that the IPhone8 which I got must be delivered by Friday My conditions for the upgrade was that the phone would be delivered by Friday He assured me that it would be delivered between 12 and 3 pm to my house It was not delivered so I canceled the upgrade wit Mobiles Plus Mobiles plus did not cancel the upgrade and now I’m being billed by MTN for a phone that I haven’t received When I got Shantel Naidoo from Mobiles Plus customer care to call me after 27 days she and her supervisor blamed MTN for not canceling the upgrade They also said that I have to take up the problem with MTN as to where they phone is , as they are still awaiting feedback as to the location of the phone allocated to me

Mobiles plus customer care takes no responsibility for ********** claims by their sales team They are unable or not willing to contact MTN to resolve the problem They feel I must just accept that I am paying for a cellphone that I never got They have said they cannot assist me in any way

I would strongly advise against accepting any telephone offer from Mobiles Plus as their salespersons lie in order to get a deal and their customer care department is not interested in investigating In addition, if a contract is canceled in accordance with the consumer protection act , they are not interested in following up to see that it’s done

Their attitude is - we sold the contract, got the commission, if there’s a problem sorry but you are on your own There is not even small print because their proof is a taped conversation over the phone

They should be forced to produce the conversations to the client and MTN They give MTN a bad name MTN should distance themselves from them