DJ
Dione J

1 reviews | Active since Sept 2016

17 Jan 2019, 12:42

MOBILES PLUS CON ARTISTS!

I have had a shocking experience with MOBILES PLUS. They are a company outsourced to by MTN(so MTN need to also stop allowing them to deal with their customers). They sold me a CON contract over the phone saying that I would receive 1Gig of data, plus 150 minutes of talk time etc. It turns out that they have sold a basic contract without data at all! MOBILES PLUS are not sending the cancellation number through to MTN so I cannot get my legitimate upgrade from MTN until that is done. MTN said it would take 24 hours and MOBILES PLUS said I could cancel at any stage or upgrade at any stage. It has now been 4 days without a phone which is my business line! NEVER TRUST ANYONE WHO CONTACTS YOU OVER THE PHONE, THEY ARE SIMPLY CON ARTISTS! If this is not cancelled immediately, I will be opening a case of ***** with the police.

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Replies (3)
Mobilesplus
Mobilesplus's reply17 Jan 2019, 13:55
Official
Dear Dione, 

We will contact you in order to resolve and close your query.

Kind Regards,
Mobiles Plus Team 
DJ
Dione J's update17 Jan 2019, 14:19
Reviewer Update
Please contact me on ********** 000 as I do not have a cell phone due to waiting for your company to cancel the contract and send the RMA number through to MTN!!!
Mobilesplus
Mobilesplus's reply17 Jan 2019, 14:24
Official
Dear Dione, 

We will contact you via email as the number you have provided appears as **********000.

Regards,
Mobiles Plus Team