Mobiles Plus are **********
Mobiles Plus took over my contract with MTN without my permission. They called me posing as MTN to "update" my legacy package as it was old and they were changing the packages - they said that the new package would not included sms's but instead a social media data allowance. I said that was fine, as long as I wasn't charged anything extra and my billing amount was the same (R499). I repeated this a few times to ensure that this was confirmed and correct, and I was assured that this was the case. However, when I received my next invoice, the amount was for over R1000. I called MTN immediately and was told that they couldn't assist, and I would have to call Mobiles Plus. I found this bizarre as my contract is with MTN so why are they not able to assist. I called Mobiles Plus and was given the run around by them. They said it was a migration fee. However I was told there would be no fees involved in the "update" of my package and I did not know that an outside company was taking over my package as I would never authorise this and surely this would require me to actually sign this over. I went into the MTN store to try and resolve it and the consultant wasn't able to make changes to anything, and my contract was now showing a whole bunch of data packages that had been loaded onto my account without my consent, which had caused the price to double. I tried calling Mobiles Plus again, and was told they were looking into it and would get back to me. I then waited for them to get back to me, which they did not. My next month's bill was also over R1000. I went into the MTN Longbeach store again, and this time a new consultant was able to remove the packages from my account. This occurred for the months of September and October. I was able to rectify my account for November. I received a response from Mobiles Plus last week (first week of January) telling me that I must call the MTN customer support line. This is not a resolution at all, as when I do this MTN tells me that the issue is with Mobiles Plus.
Please assist me with recouping the ****** money from Mobiles Plus. Online reviews show that they do this often.