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Noresh R
1 reviews | Active since Nov 2020
29 Nov 2022, 10:26
Mobileplus misleading contracts and pathetic service
I was contacted to update my contract that was about to end. I took a Cellphone contract and a data contract.
The Cellphone contract was suppose to be R499.00 per month. I pay R648.00 per month. The data contract was for 50GB anytime and 10GB night. My bill reflects 10GB anytime, 40GB youtube and 10GB night. Not what I signed for.
I have made numerous calls with reference numbers. It's been over a month with no resolution. I service is absolutely pathetic. Customer care cannot give you information to address to a manager. You are that their mercy and turn around time. I am even trying to cancel my contract with them and cannot even do that.
I simple urge you never to deal with Mobilesplus. You cannot get any information on escalating your problem to management.
Helpful (0)
Replies (8)0
Replies (8)
Mobilesplus's replyOfficial
29 Nov 2022, 10:31Hi Noresh, we are sorry to hear about this please do inbox us on our facebook page and we will get our Customer Care Team in touch with you.
Kind Regards,
Mobiles Plus Team
Kind Regards,
Mobiles Plus Team
Mobilesplus's reply29 Nov 2022, 10:31
Official
Hi Noresh, we are sorry to hear about this please do inbox us on our facebook page and we will get our Customer Care Team in touch with you.
Kind Regards,
Mobiles Plus Team
Kind Regards,
Mobiles Plus Team
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Noresh R's updateReviewer Update
29 Nov 2022, 10:39I want absolutely nothing to do with your company.
A facebook message has been sent as requested. There is no contact details apart from customer care. I continue to be at your mercy to resolve my issue.
A facebook message has been sent as requested. There is no contact details apart from customer care. I continue to be at your mercy to resolve my issue.
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Noresh R's update29 Nov 2022, 10:39
Reviewer Update
I want absolutely nothing to do with your company.
A facebook message has been sent as requested. There is no contact details apart from customer care. I continue to be at your mercy to resolve my issue.
A facebook message has been sent as requested. There is no contact details apart from customer care. I continue to be at your mercy to resolve my issue.
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Noresh R's updateReviewer Update
29 Nov 2022, 10:42Still no call back from Mobilesplus. Just inbox on facebook messenger
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Noresh R's update29 Nov 2022, 10:42
Reviewer Update
Still no call back from Mobilesplus. Just inbox on facebook messenger
Mobilesplus's replyOfficial
29 Nov 2022, 10:43Hi Noresh, you details and been received and escalated to Customer Care who will investigate and contact you today.
Kind Regards,
Mobile Plus Team
Kind Regards,
Mobile Plus Team
Mobilesplus's reply29 Nov 2022, 10:43
Official
Hi Noresh, you details and been received and escalated to Customer Care who will investigate and contact you today.
Kind Regards,
Mobile Plus Team
Kind Regards,
Mobile Plus Team
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Noresh R's updateReviewer Update
29 Nov 2022, 10:47I am available before 12H00 today as I start work after that.
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Noresh R's update29 Nov 2022, 10:47
Reviewer Update
I am available before 12H00 today as I start work after that.
Mobilesplus's replyOfficial
29 Nov 2022, 10:48Hi Noresh, the team has been further escalated your time request, thank you.
Kind Regards,
Mobiles Plus Team
Kind Regards,
Mobiles Plus Team
Mobilesplus's reply29 Nov 2022, 10:48
Official
Hi Noresh, the team has been further escalated your time request, thank you.
Kind Regards,
Mobiles Plus Team
Kind Regards,
Mobiles Plus Team
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Noresh R's updateReviewer Update
29 Nov 2022, 11:33Hi Mobilesplus. My request has still not be addressed.
Data contract will be moved to previous MTN deal, however my email to your support team still finds me attached to your company. I want nothing to do with mobilesplus. Please refer to my email that my cellphone contract needs to to reversed to my previous existing MTN contract and I will deal with MTN directly. This contract was R499.00 and I am billed R648.00. Misleading.
Data contract will be moved to previous MTN deal, however my email to your support team still finds me attached to your company. I want nothing to do with mobilesplus. Please refer to my email that my cellphone contract needs to to reversed to my previous existing MTN contract and I will deal with MTN directly. This contract was R499.00 and I am billed R648.00. Misleading.
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Noresh R's update29 Nov 2022, 11:33
Reviewer Update
Hi Mobilesplus. My request has still not be addressed.
Data contract will be moved to previous MTN deal, however my email to your support team still finds me attached to your company. I want nothing to do with mobilesplus. Please refer to my email that my cellphone contract needs to to reversed to my previous existing MTN contract and I will deal with MTN directly. This contract was R499.00 and I am billed R648.00. Misleading.
Data contract will be moved to previous MTN deal, however my email to your support team still finds me attached to your company. I want nothing to do with mobilesplus. Please refer to my email that my cellphone contract needs to to reversed to my previous existing MTN contract and I will deal with MTN directly. This contract was R499.00 and I am billed R648.00. Misleading.
Mobilesplus's replyOfficial
09 Jan 2023, 12:49Hi Noresh, we are sorry to hear about this, please do contact our Customer Care Team for assistance. ***and ***
Mobilesplus's reply09 Jan 2023, 12:49
Official
Hi Noresh, we are sorry to hear about this, please do contact our Customer Care Team for assistance. ***and ***