MOBILE PLUS PATHETIC

I was phoned by one of the consultants from Mobile Plus for an upgrade on 2 of my cell phone numbers. Within 5 days the packages arrived, but one of the devices were sent back to them as my first name appeared twice on the shipping bill, therefor the delivery company didn't want to hand over the device. Since then I've been struggling with this company for 2 weeks and counting to get a response for them when I can receive the device. I've been phoning them daily and the only response is that my query has been escalated - FOR TWO WEEKS the same story. They were fast enough to activate this upgrade and I have to pay for it, without a new device!!!! This is really unacceptable, the worst service EVER!!! When I ask them to cancel this upgrade, they told me that they cannot do it, because of the escalation. I'm really disgusted as my "30 Gigs" is going to expire without a new device and to do the downloads from those gigs. Pathetic