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Ann-Mari Malan

1 reviews | Active since Jan 2018

15 Jan 2018, 18:38

Mobile Plus non-delivery time wasters

<p>I have waited over a month for a 5 to 7 day delivery of an MTN upgrade. Clearly not going to happen. Why call me back 4 times to arrange when you don't intend to deliver? Absolutely inexcusable! Wasted my time, don't care about the upgrade. Definitely won't be accepting any future calls from Mobile Plus time wasting ********!</p>

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Replies (3)
Mobilesplus
Mobilesplus's reply16 Jan 2018, 08:00
Official

Dear Ann-Mari Malan,

We sincerely apologize for the inconvenience caused, please note that MTN is aware of the delivery issue, which they are working on as MTN has changed their courier company.

Mobiles Plus will contact you accordingly.

Regards,

Mobiles Plus Team

Mobilesplus
Mobilesplus's reply16 Jan 2018, 10:29
Official

Dear Ann-Mari Malan

Kindly note that your upgrade was vetting cancelled hence no delivery took place.

Please note that you refused to provide banking details, hence application was cancelled.

Regards,

Mobiles Plus Team

AM
Ann-Mari Malan's update16 Jan 2018, 11:28
Reviewer Update
It is correct that I did not agree to a debit order, although the consultant called me back after getting authorisation from his supervisor that the order could be processed. A week later I received another call requesting bank details to which I again explained that due to a previous MTN error where I was incorrectly overcharged and incurred a lot of expenses I am not comfortable to agree to a debit order. I have not had a debit order on my MTN account for about ten years. The consultant did not advise that the order would not be processed. I would not have followed up had I been notified. I therefore consider this concluded and cancelled and I will review other available options.