BK
Ben K
1 reviews | Active since Mar 2023
14 Mar 2023, 14:03
Mobile Plus - No thank you. I'm not an idiot!
I notice that my previous review was removed but I'm adamant that I was **** too and were not given the accurate information. This company obtained my personal information from MTN, for which I did not give MTN permission to do so. A consultant from Mobiles + called me last week stating that she was calling from MTN and wanted to offer me additional voice and data. I accepted with the understanding that this is MTN and the contract was for R109.00 per month. Today they loaded a debicheck request for R20 000.00 which I have no idea for what reason and no warning. This is not acceptable and is not done in a trusted manner.
Helpful (0)
Replies (2)0
Replies (2)Mobilesplus's replyOfficial
14 Mar 2023, 14:13Good Day Ben,
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you, please note that MTN is responsible for debiting customer and not Mobiles Plus, Mobiles Plus does sales on behalf on MTN. Please do contact our Customer Care Team or inbox us on Facebook and we will escalate to our Customer Care Team for you.
Kind Regards,
Mobiles Plus Team
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you, please note that MTN is responsible for debiting customer and not Mobiles Plus, Mobiles Plus does sales on behalf on MTN. Please do contact our Customer Care Team or inbox us on Facebook and we will escalate to our Customer Care Team for you.
Kind Regards,
Mobiles Plus Team
Mobilesplus's reply14 Mar 2023, 14:13
Official
Good Day Ben,
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you, please note that MTN is responsible for debiting customer and not Mobiles Plus, Mobiles Plus does sales on behalf on MTN. Please do contact our Customer Care Team or inbox us on Facebook and we will escalate to our Customer Care Team for you.
Kind Regards,
Mobiles Plus Team
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you, please note that MTN is responsible for debiting customer and not Mobiles Plus, Mobiles Plus does sales on behalf on MTN. Please do contact our Customer Care Team or inbox us on Facebook and we will escalate to our Customer Care Team for you.
Kind Regards,
Mobiles Plus Team
Mobilesplus's replyOfficial
14 Mar 2023, 14:17Good Day Ben,
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you, please note that MTN is responsible for debiting customer and not Mobiles Plus, Mobiles Plus does sales on behalf on MTN. Please do contact our Customer Care Team or inbox us on Facebook and we will escalate to our Customer Care Team for you.
Kind Regards,
Mobiles Plus Team
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you, please note that MTN is responsible for debiting customer and not Mobiles Plus, Mobiles Plus does sales on behalf on MTN. Please do contact our Customer Care Team or inbox us on Facebook and we will escalate to our Customer Care Team for you.
Kind Regards,
Mobiles Plus Team
Mobilesplus's reply14 Mar 2023, 14:17
Official
Good Day Ben,
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you, please note that MTN is responsible for debiting customer and not Mobiles Plus, Mobiles Plus does sales on behalf on MTN. Please do contact our Customer Care Team or inbox us on Facebook and we will escalate to our Customer Care Team for you.
Kind Regards,
Mobiles Plus Team
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you, please note that MTN is responsible for debiting customer and not Mobiles Plus, Mobiles Plus does sales on behalf on MTN. Please do contact our Customer Care Team or inbox us on Facebook and we will escalate to our Customer Care Team for you.
Kind Regards,
Mobiles Plus Team
