MOBILE PLUS DURBAN claim to be MTN Direct

On Feb 2 2021 MOBILE PLUS SHANNEL phoned me to change my MTN call plan contract. I asked her 3 times is she from MTN direct or MTN OFFICE , she rep**** yes. She knew my contract plan and details , she DUPED me and increased my call contract plan. When you phone Mobile Plus why they as a franchisee of MTN did this they REPEATEDLY offline.!! But not offline when they **** you. MTN is at fault for giving personal information to subscriber accounts. MTN has since blocked my outgoing calls and still waiting to resolve my account. Mobile PLUS is ************ misrepresenting MTN that they are from MTN Meanwhile they are a franchisee they uncontactable and on purpose claim we offline. Their management MOBILE PLUS Umhlangla mostly of Asian accent always offline. I challenge MTN Retentions Dept and Mobile Plus and Myself listen to Feb 02 2021 recordings . South Africa do not have a "specific law" to press a company and yourself to listen on telesales from Call Centres on what agreements take place. MOBILE PLUS misrepresents itself SHANNEL said She is from MTN Direct not a MTN franchisee and hoodwinked me and increased my talk time contract by R250 and MOBILE PLUS claim now offline. I don't care to cancel MTN and go to another cell subscriber. It is not the 1st time MOBILE PLUS has phoned to change my contract but I used to read numerous complaints on Hellopeter about this ************ company called MOBILE PLUS