CW
Chrissie W

1 reviews | Active since Jul 2018

10 Jul 2018, 12:41

MOBILE PLUS BIGGEST ******

<p>My wife took a call the other night from a call center representative asking if I would be interested in an upgrade. I was not at home at the time so she thought it a good idea to go with the offer believing it was through MTN however this was all false. When I got home she advised me that she had agreed to this. This is a definite no go for me and she called the center soon after requesting cancellation. A thumbs up was sent back to us. However today I see my phone bombarded with congratulations on your new deal ( flexi 750 ) which is a downgrade to what I originally had. My wife was made to believe that everything was the same but just the price would be cheaper and that we could cancel within 14 days. I have been trying since day one to cancel with no luck. These people are first class ****** and should be arrested.</p>

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Replies (2)
Mobilesplus
Mobilesplus's reply10 Jul 2018, 14:59
Official

Dear Chrissie Winter,

We will contact you soonest to resolve your query.

Regards,

Mobiles Plus Team

Best regards,

CW
Chrissie W's update13 Jul 2018, 12:38
Reviewer Update
Thank for Mobile Plus for resolving this matter, the contract has now been cancelled.