Mislead

I received a call from mobile plus on the 18th of october in the afternoon i spoke to a sales person who told me i qualify to do a contract phone of which i told the to do a tab for me.and thy sounded reasonable the following day i referd my cousin who works with me as our receptionist at work she had just lost her phone. <br> They said she also qualified and she did a hawaii p8 and we gave them our banking details and they told us to expect our phone with in 7-14 working days . On the 26 we received an sms saying that they is a delay inprocessing our delays . Next day that our order was decliend why ? Mobile Plus younate lies and i need an explaination and again i need an explaination for putring my hopes high for nothing . Please dont deduct my bank account with all due respect our refernce Mp-***0-1Matiisetso pali<br> Mp***2-1Duduzile ndlepu