line disconnected

My cellphone number was disconnected, I called the call centre and spoke to a consultant by the name of Joslyn and she told me that the reason for disconnection is that the debit order did not go through of which of sent a Bank Statement to dispute that on Thursay, 17 December 2015.<br> <br> I called the call centre on Friday and I was informed that the bank statement has not been uploaded yet on the system I must call in an hours time then I did so but your lines were busy. Today Monday@ 09:45 am I called again and I reach a voicemail saying that \the dialled no