INCONVENIENCED AND UNHAPPY

Did an upgrade with Mobileplus on my data line about two weeks ago. The consultant gave me incorrect information stating that data usage was 15-16GB per month etc and all the good sales talk to hook you into agreeing to the upgrade. From this date there has been no useable data on the line, and when I checked on MyMTN app the data useage is way over this amount. He further said that should I change my mind I must contact the MTN no 808 within the cooling off period. This I did and have been pushed around from pillar to post, eventually getting through to MobilePlus today, who do not want to accept any responsibility that their consultant gave me incorrect information. They cannot tell me how long I have to wait for the cancellation of the upgrade [which they have sent to MTN today] to take place. My family have been inconvenienced by this and I have had to spend additional funds to purchase data in the interim. This is totally unacceptable, and I guess that I will get no response from logging this on HelloPeter from them either as they are not registered on Hello Peter - just another confirmation they have zero passion for client service - just want commission for doing upgrades/selling new contracts! At the end of the day their consultant gave me incorrect information they should follow up with MTN and make sure that the upgrade is cancelled. Why should it become my problem - oh sorry I forgot that I live in SA and this is how things work here!!! Agree with other complainants there is zero communication between MobilePlus and MTN - MTN better catch a wake up they will be losing clients if they carry on using this company's services to upgrade their clients packages!!!