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wardia M

1 reviews | Active since Mar 2016

04 Mar 2016, 11:33

*********** staff with bad service

Good Day <br> <br> I am writing a complaint about the bad and pathetic service I am getting from Mobile plus. They are *********** to activate my sim card since January and we are now in March. I have called several times and sent out emails which they just said my problem has been escalated and they will contact me. Up till today they have nit done there job or are they lazy. All they can say your concern is noted and thanks for your patients.<br> <br> I either want to cancel my whole contract with them and they refund me all my money as I told them to do if they cant do a simple job. I firmly believe no one should ever do business with mobile plus. And lastly I told them not to debit off anything for Feb month not sure if they did that. I am feed up now. It is becoming a bad reputation for them. I need the world to no this.<br> <br> Not very happy

0
Replies (2)
Mobilesplus
Mobilesplus's reply04 Mar 2016, 15:18
Official
Hello wardiamather,

We sincerely apologize for the inconvenience caused.

Kindly note we will contact you in order to resolve and close your query.

Kind Regards,
Mobiles Plus Team
Mobilesplus
Mobilesplus's reply03 May 2016, 09:58
Official

 

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.

An Escalation Agent will be in contact shortly.

 

Kind Regards

Mobiles Plus Team