1 reviews | Active since Aug 2017
INCOMPETENCE/NO DELIVERY
Good day i took out a contact 3 weeks ago and since then iy has been a nightmare i received an email and sms notifications that my contract with MTN had been approved and that the Courier service would be in contact for delivery arrangement since then i have made an average of 50 calls and 40 emails to Mobiles plus all they do is pass the blame around and never give me a valid reason why i have not received my phone i have been dealing with Sharne and all i get get is lame excuses telling me to call MTN and the courier DSV but they tell me the issue is with Mobiles Plus i have requested to be given the number of a manger but this has been ignored i am at wits end now and do not know what to do further as Mobile plus are now just ignoring me.......please help
Good day Mr.Martin
We sincerely apologize for the inconvenience caused, please note that an Escalations Specialist will contact you asap.
Kind Regards,
Mobiles Plus Team
Best regards,
Good day Mr.Martin
We sincerely apologize for the inconvenience caused, please note that an Escalations Specialist will contact you asap.
Kind Regards,
Mobiles Plus Team
Best regards,
Good day Mr.Martin
Please can you provide details of who you spoke to at MTN or contact details ? So we can liaise with them to get clarity as to why are they referring you back to us as per your call to our contact centre you have been informed on our side we have captured all your information correctly allowing your order to be approved by MTN who does the vetting and MTN sent you the message that the Courier service would be in contact for delivery the delay with your order is between the service provider and the courier company DSV.
Kind Regards,
Mobiles Plus Team
Best regards,
Good day Mr.Martin
Please can you provide details of who you spoke to at MTN or contact details ? So we can liaise with them to get clarity as to why are they referring you back to us as per your call to our contact centre you have been informed on our side we have captured all your information correctly allowing your order to be approved by MTN who does the vetting and MTN sent you the message that the Courier service would be in contact for delivery the delay with your order is between the service provider and the courier company DSV.
Kind Regards,
Mobiles Plus Team
Best regards,