I need my artime or they shoiuld reverse debit

I got a call from one of the mobileplus agent,selling me airtime contract of R39/50 artime, I got debited on my account<br> on wednesday 15th of July 2015 the sum of R39.00 and I haven't<br> received my artime even now. I sent them an email, trying to find out why, this is the respond I got \ just received your email subject 'queries'<br> <br> I am currently out of the office on maternity leave and will respond to you upon my return on the 01/09/2015"meaning I'm going to get my airtime on the date her return I don't know."""