Frustrating service

<p>Few weeks ago I received a call from Mobilesplus and they told me that they were Mtndirect. which I later found out that they were Mobilesplus. </p> <p>I signed up for a contract, waited for the phone to be delivered, after it was delivered after a week, I had to send it back as it was damaged upon switching the device. I waited for two weeks for feedback about the device as I received an sms telling me that the account is active and the first deduction is going to happen at the end of the month. For me that was a bit suprising as I do not have a device with me. I tried for about 2 weeks to get proper answers from Mobilesplus and Mtn but no one is able to give me any positive thing. Tomorrow a deduction will be done on my account even though I do not have a device. I am quite clueless of what I can do at this stage but all I can say I received such a bad service from both entities.</p> <p> </p>