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BK
Bernadette K

1 reviews | Active since Jan 2013

16 May 2019, 17:39

********** debit orders going off my account - what is Techtrace MP ???

Why are you debiting money from my account. Who are you? Please let me know how you plan to reverse these debit orders and remove me from your system. I have no dealings with you.

0
Replies (8)
Mobilesplus
Mobilesplus's reply17 May 2019, 09:31
Official
Hi Bernadette 

You will be contacted by a Mobiles Plus support agent and assited with your query.

Kind Regards 
Mobiles Plus Team 
BK
Bernadette K's update23 May 2019, 11:21
Reviewer Update
I am still waiting to be contacted!!!! 
BK
Bernadette K's update25 Jun 2019, 15:41
Reviewer Update
Debit orders have gone off my account again!!!! I have still not been contacted since 17 May???? What is going on. Who are you? and why are you debiting my account. This is *****.
BK
Bernadette K's update17 Jul 2019, 07:26
Reviewer Update
Hi Lakeisha,

I have sent follow up emails to ***, but unfortunetly I am not receiving responses, therefor I'm reaching out to you via Hello Peter.

You kindly assisted us with our query with the debit orders going off for Hotspotter and Techtrance.

You investigated and provided feedback that a total of 3 months of each debit order would be reimbursed into my account.

Please confirm when this money will be paid as I haven't received payment yet. You mentioned to my wife it should take between 3 - 5 working days - that was 3 June.
BK
Bernadette K's update13 Sept 2019, 12:13
Reviewer Update
Hi Lakeisha - Techtrace debit orders stopped in June and July - but I see 2 x debit orders went off my account 31 Aug R45 + R45.

Kindly arrange that my account details are removed from your system and reverse the R90

Details appearing on my account: Techtrace <[-***5-2 / Techtrace Em-***-3

Please these debit orders are **********, especially since we have been in communications and you confirmed that these accounts aren't active.

Thank you



BK
Bernadette K's update23 Sept 2019, 11:05
Reviewer Update
Hi Lakeisha - Techtrace debit orders stopped in June and July - but I see 2 x debit orders went off my account 31 Aug R45 + R45.

Kindly arrange that my account details are removed from your system and reverse the R90

Details appearing on my account: Techtrace <[-**********5-2 / Techtrace Em-**********-3

Please these debit orders are **********, especially since we have been in communications and you confirmed that these accounts aren't active.

Thank you

BK
Bernadette K's update25 Sept 2019, 11:44
Reviewer Update
Hi Lakeisha - Techtrace debit orders stopped in June and July - but I see 2 x debit orders went off my account 31 Aug R45 + R45.

Kindly arrange that my account details are removed from your system and reverse the R90

Details appearing on my account: Techtrace <[-**********5-2 / Techtrace Em-**********-3

Please these debit orders are **********, especially since we have been in communications and you confirmed that these accounts aren't active.

Thank you

BK
Bernadette K's update27 Sept 2019, 17:37
Reviewer Update
Hi Lakeisha - Techtrace debit orders stopped in June and July - but I see 2 x debit orders went off my account 31 Aug R45 + R45.

Kindly arrange that my account details are removed from your system and reverse the R90

Details appearing on my account: Techtrace <[-**********5-2 / Techtrace Em-**********-3

Please these debit orders are **********, especially since we have been in communications and you confirmed that these accounts aren't active.

Thank you