Follow up on a review made

<p>I paid R150.00 for a sim swap. I was told my sim card will be delivered in the next 7 days. It has been two weeks. I called the call center for 2 days, no response. I finally got through today. I was given a number to call with a reference number. They cannot pick it up. I was transferred to like 5 people who knew nothing. This is my sim card we are talking about. I paid for the damn thing. Why do I have to struggle this much????? My life has come to a standstill. My service providers cannot get a hold of me. We just do something, please.</p>