MD
Mary D
1 reviews | Active since Dec 2018
03 Jul 2023, 14:51
False information
They is a lady that called me and migrated my mtn contract offered 80GB and she said it's a promotion from mtn it's free, no extra monthly charges and only to be charged R291.00May and R291.00 June and what happened to being transparent and no misleading your clients I've been asking for the call recording because now im being ****** because the girl said I'll only get pro rata data she didn't say anything about the price she said I'll still be paying the same amount that I am currently paying at MTN contract. What a whole ****
Helpful (0)
Replies (4)0
Replies (4)
Mobilesplus's replyOfficial
03 Jul 2023, 15:00Good Day Mary,
Thank you for reaching out to us, please contact MTN direct for further assistance as MTN is responsible for your bill, Mobilesplus is a third party company that does sales on behalf of MTN, however your bill is still with MTN.
Kind Regards,
Mobiles Plus Team
Thank you for reaching out to us, please contact MTN direct for further assistance as MTN is responsible for your bill, Mobilesplus is a third party company that does sales on behalf of MTN, however your bill is still with MTN.
Kind Regards,
Mobiles Plus Team
Mobilesplus's reply03 Jul 2023, 15:00
Official
Good Day Mary,
Thank you for reaching out to us, please contact MTN direct for further assistance as MTN is responsible for your bill, Mobilesplus is a third party company that does sales on behalf of MTN, however your bill is still with MTN.
Kind Regards,
Mobiles Plus Team
Thank you for reaching out to us, please contact MTN direct for further assistance as MTN is responsible for your bill, Mobilesplus is a third party company that does sales on behalf of MTN, however your bill is still with MTN.
Kind Regards,
Mobiles Plus Team
MD
Mary D's updateReviewer Update
03 Jul 2023, 15:10I did contact mtn they want the recording from your company because your agent gave me the migrate without disclosing all information please I need the call recording
MD
Mary D's update03 Jul 2023, 15:10
Reviewer Update
I did contact mtn they want the recording from your company because your agent gave me the migrate without disclosing all information please I need the call recording
Mobilesplus's replyOfficial
04 Jul 2023, 14:36Good Day Mary,
Please do contact our Customer Care Team for assistance with the call recording.
Kind Regards,
OnAir TV Team
Please do contact our Customer Care Team for assistance with the call recording.
Kind Regards,
OnAir TV Team
Mobilesplus's reply04 Jul 2023, 14:36
Official
Good Day Mary,
Please do contact our Customer Care Team for assistance with the call recording.
Kind Regards,
OnAir TV Team
Please do contact our Customer Care Team for assistance with the call recording.
Kind Regards,
OnAir TV Team
MD
Mary D's updateReviewer Update
05 Jul 2023, 15:18What's the number that I should call?
MD
Mary D's update05 Jul 2023, 15:18
Reviewer Update
What's the number that I should call?