ER
Erica R
1 reviews | Active since Apr 2017
06 Jul 2022, 16:10
False information
ID no. *** 087 Cell no. ***
On the 18/10/2021 @ 11.45 I got a call from Donnaline, she told me that MTN has discontinued the parkage that I was on, she said that they migrating me to a 50gig anytime data, and everything stays the same. I then asked her if I still get my 75 minutes on the 12 of each month and she confirmed that all stays the same, NO ADDITIONAL CHARGES AND NO NEW PHONE.
To my surprise when trying to load minutes, I was told that am on a data package and I cannot load minutes, only airtime, and now my subscription fee is R666.24 from R388.94.
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Mobilesplus's replyOfficial
05 Oct 2022, 15:57Hi Erica, we do sincerely apologise for the inconvenience caused to you with regards to this matter, please do email us on *** or call us on ***, if your query has not been resolved, if your query has been resolved please do let us know.
Mobilesplus's reply05 Oct 2022, 15:57
Official
Hi Erica, we do sincerely apologise for the inconvenience caused to you with regards to this matter, please do email us on *** or call us on ***, if your query has not been resolved, if your query has been resolved please do let us know.