EXTREMELY ****ED OFF!!!!

On the 15th July 2015, I paid my fee of R150 for another sim card as my phone got ******. Upon enquiring as to what the banking details were, I was also told that the process takes 7-14 working days from the time I pay my fee until I receive my sim. It's now been 30 working days and I have yet to receive my sim. What ****es me off is that nobody knows of nothing and all they can say is that my query has been escalated. When I ask who it's been escalated to, all they say is that it's been sent via email to [Email Removed] When I asked if it was MTN at the receiving end of this email address, I was told yes. When I called MTN, they had no idea who I was and they don't know of who would be at the receiving end of that email address. Then I ask for a contact number for this support team, there is no contact number. I was also told that there was a delay and now a backlog because of the MTN strike...not my problem!! There is never, and I mean never a manager or team leader to speak to cause they always on training or in a meeting...REALLY?? I've now taken this matter to the Consumer Protection..maybe now i'll get a positive outcome...