Dishonesty

This is a third complaint I'm writing about Mobile Plus in a space of 2 weeks, and I've never in actual fact ever came through an organisation that cares less about its reputation.After everything that had happened a lady by the name of Laura gave me a call on the 24th of Feb and wanted to speak to my Mother.She advised that she had received strict instructions from management to cancel my mom's contract and in the process will be changing my Mother's sim card back to prepaid from contract.She promised to call back after 48hrs,which is supposedly the time that the whole process should have taken effect.However,she did not bother to call back which would have been a confirmation that everything has been resolved and the nightmare is over.My Mother's phone shows a private number whenever she makes outgoing calls which is obviously their (Mobile Plus) doing but now the customer is left with the inconvenience.Saying I'm disappointed would be an understatement because I'm beyond disgusted with the **** service we received by what was in the first place their fault.