Dishonesty

On Friday 9th June 2023, I received a phone call from *** - Mobiles Plus, on behalf of MTN, where the 1st phone call took place at 16:48, got disconnected and called again 16:54 Call center agents stated that my current contract package with MTN are no longer available and will expire within 72 hours, therefore Mobiles Plus are doing a curtesy call to provide me with the new package available. I made it clear that I will NOT pay and CANT PAY more than what I'm currently paying. He assured me that my monthly fee/premium will not be more but will receive 15 g of data where Im now only on 2 g of data. I then received an SMS, something just did not make sense, I call the number back and it was done after office hours as the answering machine stated the office hours.

I phone this morning as my gut was telling me that this is not correct and felt like a **** as MTN will NOT just let a current package expire that Im not even on for a year.

Shame on your team and staff telling lies and making false sales.

I made it clear that should my debit order amount be more, there will be **** yet he assured me that my Debit amount will not be more.

I spoken to a call Centre agent from Mobiles Plus this morning, and he explained to me that an investigation will have to happen and that its not true what this guy told me on Friday. How can Mobiles Plus employ people that states nonsense about MTN packages and lie????

Terrible!!!

Reverse what ever you guys sold in addition to me, I will not be a sucker for your dishonest employees or Company Should an D/O go off my account, you will refund it. I request feedback from you and what was done to the staff working there being so dishonest. Shame on you

I have spoken to Regan and my Ref regarding this is *** Urgent feedback is needed