Disgusting service

All I can say I am disgusted in this company.

MTN's name is going down with this company.

I was called two weeks ago for a change of my two MTN airtime data cards to a better price because data costs has gone down. This would mean I would pay an odd R40 a month less. I had 4G (2 daytime and 2 night time) on both cards. I was assured I will get 2 G daytime with changing to this new lower price (apparently the night time not on this deal). I phoned MTN who advised me that I this new deal gives me 1 G (and I think 1 G night time as this was never discussed with me) so I was very annoyed and phoned Mobiles Plus to cancel this new deal within the 14 day cooling off period. I spoke to a friendly lady and she did put the cancellation through and said I will be notified by SMS. Needless to say I had no SMS and contacted MTN to find out what is happening on my account where I was told I am on 1 G now and they put a query through nothing happened so I tried to contact Mobiles Plus this morning and was cut off after giving my complaint. I eventually got through and was told that the order is cancelled and that I am back on my old contract but not according to MTN. When I requested a reference number or an SMS confirming the cancellation I was cut off once again? I find the company to have given me an unfair sales pitch because how can I be better off with 1G (or 2 G) when I had 4 G? He sold it to me as if I have a better deal. I want this cancelled as I cancelled within the two weeks cooling off period as the law of the country state. I also need conformation on this matter which Mobiles Plus is not giving me. I would like the company to review the conversation call as I truly believe that this salesman was misleading the client. This letter will also be send to MTN as their name is being dragged through the mud. I hope to finally get a response and get the cancellation I requested as I am very annoyed of being sold something under false pretentions.