Customer service and delivery delay

On 31 July 2015, I paid for sim swap with mobile plus. I still have not received the sim card today (19 Aug 2015).<br> The sim card was supposed to be delivered within 7 - 14 days. I have spoken to number of consultants (Phidi, Kevin, Serina and Nosipho) on numerous occasions as to what the delay is. They have told me different stories as to what is the problem and they always escalate the matter to their team leader (Joshin). Everytime I speak to a consultant, they always promise to do something (call, sms, email) me but the NEVER keep thier word. Even the team leader fails to keep her word.<br> It seems that this company does not value customer service nor do they value integrity. Theres no simpathy for customers whos needs to resume a normal life, but is out of contact with people and business opportunities.<br> I have spent lots of time and energy following up on this issue. Mobile plus is not holding up to their procedures. They are also not being proactive in explaining the delays as this is their fault. <br> <br> Im highly disappointed, frustrated and ashamed of their behaviour. No one is taking responsibility and there no clear channel for customers complains to be sent to.