ML
Mandy L
1 reviews | Active since Jul 2019
30 Jul 2019, 16:30
CONTRACT ****
Good Day.
On 25 July 2019 I received a phone call from 'Titus' who offered me a contract for R199 a month which included 20GB data anytime and 20GB data from midnight to 6am. I was told that I would receive a confirmation email, which I did not. When I phoned your call centre to follow up, I was informed that Titus had signed me up for a contract of 5GB a month x 3, which is 15 GB.
I need an explanation as to how I could be sold and agree to one contract and the contract loaded on your system is substantially less data than what I agreed to. When I asked for a copy of the recording or to speak to Titus, I was told that I cannot.
I was also informed that I can no longer pay via EFT but I am obligated to be on debit order, which I did not feel comfortable with and I voiced that to Titus.
Somebody had better call me and rectify this today as it appears to be a **** of sorts.
Looking forward to your response.
Helpful (0)
Replies (9)0
Replies (9)
Mobilesplus's replyOfficial
30 Jul 2019, 16:33Dear Mandy Lappeman,
We will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
We will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
Best regards,
Mobilesplus's reply30 Jul 2019, 16:33
Official
Dear Mandy Lappeman,
We will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
We will contact you soonest in order to resolve and close your query.
Regards,
Mobiles Plus Team
Best regards,
ML
Mandy L's updateReviewer Update
30 Jul 2019, 16:35I want Titus to call me and explain this. Thanks
ML
Mandy L's update30 Jul 2019, 16:35
Reviewer Update
I want Titus to call me and explain this. Thanks
ML
Mandy L's updateReviewer Update
26 Aug 2019, 15:21Hi. Why has no one contacted me in 3 weeks?
ML
Mandy L's update26 Aug 2019, 15:21
Reviewer Update
Hi. Why has no one contacted me in 3 weeks?
Mobilesplus's replyOfficial
26 Aug 2019, 15:30Dear Mandy,
You was contacted on the 31 July advising that you are receiving the correct provisions.
Today you sent an email querying why your order has been declined, which is now a new query.
You have received an email today advising that we will advise you as to why you have been declined.
Regards,
Mobiles Plus Team
You was contacted on the 31 July advising that you are receiving the correct provisions.
Today you sent an email querying why your order has been declined, which is now a new query.
You have received an email today advising that we will advise you as to why you have been declined.
Regards,
Mobiles Plus Team
Best regards,
Mobilesplus's reply26 Aug 2019, 15:30
Official
Dear Mandy,
You was contacted on the 31 July advising that you are receiving the correct provisions.
Today you sent an email querying why your order has been declined, which is now a new query.
You have received an email today advising that we will advise you as to why you have been declined.
Regards,
Mobiles Plus Team
You was contacted on the 31 July advising that you are receiving the correct provisions.
Today you sent an email querying why your order has been declined, which is now a new query.
You have received an email today advising that we will advise you as to why you have been declined.
Regards,
Mobiles Plus Team
Best regards,
ML
Mandy L's updateReviewer Update
26 Aug 2019, 15:37I was only informed today that it was declined after querying it. I have an email confirming that it was approved.
Why would no one inform me that it was declined?
Why would my contract be declined when i have been an MTN customer for 19 years?
What happens to my existing account now?
You guys are absolutely useless
Why would no one inform me that it was declined?
Why would my contract be declined when i have been an MTN customer for 19 years?
What happens to my existing account now?
You guys are absolutely useless
ML
Mandy L's update26 Aug 2019, 15:37
Reviewer Update
I was only informed today that it was declined after querying it. I have an email confirming that it was approved.
Why would no one inform me that it was declined?
Why would my contract be declined when i have been an MTN customer for 19 years?
What happens to my existing account now?
You guys are absolutely useless
Why would no one inform me that it was declined?
Why would my contract be declined when i have been an MTN customer for 19 years?
What happens to my existing account now?
You guys are absolutely useless
Mobilesplus's replyOfficial
26 Aug 2019, 15:47Kindly forward the email you received to ***
Best regards,
Mobilesplus's reply26 Aug 2019, 15:47
Official
Kindly forward the email you received to ***
Best regards,
ML
Mandy L's updateReviewer Update
26 Aug 2019, 15:53The email address you posted comes up as ************
ML
Mandy L's update26 Aug 2019, 15:53
Reviewer Update
The email address you posted comes up as ************
Mobilesplus's replyOfficial
26 Aug 2019, 15:55A support agent will email you accordingly now.
Best regards,
Mobilesplus's reply26 Aug 2019, 15:55
Official
A support agent will email you accordingly now.
Best regards,
ML
Mandy L's updateReviewer Update
26 Aug 2019, 16:00Please have a support agent call me as the emailing back and forth is getting me nowhere and when I ask for a telephone number, it is refused.
ML
Mandy L's update26 Aug 2019, 16:00
Reviewer Update
Please have a support agent call me as the emailing back and forth is getting me nowhere and when I ask for a telephone number, it is refused.