Cell Phone Number held for Randsome

Misleading advertising of Mobile Plus. <br> <br> They contacted me to sign up for a contract for airtime for my phone. <br> <br> They confirmed for me that I could keep my number. <br> <br> I agreed to the contract, which they said they would send me. I never received it. I asked for terms and conditions to my contract, that they never sent either. <br> <br> They have now blocked my sim card and are holding my cell phone number ransom, insisting that I have not paid them and I need to pay an amount of R850 to cancel my contract, and it will take 30 working days to unblock my number.<br> <br> They are refusing to let me know how much I owe them in arrears of my supposed missed payments and insist that I can only pay to cancel the contract. <br> <br> I am concerned as this feels very ********* and *******. <br> <br> This goes against the accordance of the consumer protection act? As I am aware the misleading and failure to disclose the information as well as failure to contact the me to advise me that they have not received payment and then simply blocking my number, is not following the correct protocol? <br> <br> I don't understand how it can take 30 working days to unblock my number?? <br> <br> They cant help me. DON'T EVER USE THEM!