BIS Connection

I have a contract with mobile plus which i never should of done, I called them the second week of August asking why my BIS was disconnected, i was told they would have to find out from the service provider MTN, when i called MTN they had nothing to do with this. I continued to call only to be told that they have now email operations my goodness we are entering week 3 and still no connection how long does this take as it is not the first time this is happening to me, and if i want to cancel the contract then i would have to pay. i would not recommend this company to anyone.