BEWARE WHEN DOING YOUR MTN UPGRADE THROUGH THIS COMPANY

It is with great disappointment in MobilesPlus I write today. I was contacted by them two month ago and told that I basically have to do my MTN upgrade through them due to Lockdown and the fact that MTN stores run on limited capacity. I was due for an upgrade and went ahead with the telephonic process. It has been two months since - my contract was upgraded as I am already paying for my new contract - yet I am still waiting for my new phone! Needless to say when I contacted MTN they told me they can't assist I must contact MobilesPlus. When I contact MobilesPlus they told me to phone the courier company - which I did and they had no record of any phone that was send to them for delivery to myself. I have since spend endless hours and airtime phoning MobilesPlus just to receive the same answer every time - "We are looking into the matter" If the phone is lost or ****** I can understand - but why does that become my problem?? Get the phone that I am already paying for to me and sort out the lost phone in your own time ....is that not the right thing to do??