DK
Degree K

1 reviews | Active since Oct 2014

09 Feb 2015, 09:11

Been without a phone from Friday needed puk number

06-02-2015 Went to MTN asking for PUk number they couldn't help referred me mobiles plus they said at mobiles plus it would take 24 hours according to Darell Govender after he told me they only logged it on Saturday.Mobiles Plus never told me that it would take that long to get service for things like puk so want this contract cancelled because I use that number for work haven't been able to work for 2 days because cannot receive my Vodacom Helios log in as i work for Vodacom call centre.Phone Mobiles plus today they say it will take 72 hours.With the level of service i've been getting i'm thinking of opening a case because they also comitted ***** debiting my bank account twice every month I then had to call them ask them what is happening sent them proof of my bank statement nobody got back to me to explain.They than said I must deposit money over what they had been debiting so now my Concern is they **** said they only debit on nthe 1st but they were deducting on the 1st and the 27th of each month As for this contract it must bee cancelled because it cost money to phone mobiles plus but you don't get helped MTN must take over the contract because their service provider is fail

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Replies (1)
Mobilesplus
Mobilesplus's reply09 Feb 2015, 14:08
Official
Hello aviation,

We sincerely apologize for the inconvenience cause to you with regards to this matter.

Kindly note that we will investigate this matter and provide you with closure.

Thanking you for your time and patience.

Kind Regards,
Mobilesplus Team