Bad service with no accountability

When you read all the horror stories about Mobile Plus, you tend to think they couldn't possibly be THAT bad. Trust me they are. They phoned me about an upgrade which I agreed to. After 2 weeks they phoned me again to do the same upgrade! On further investigation, I found they royally stuffed up the first process. And don't try to get hold of the person that did it - they are totally inaccessible! They must be ex-public servants - Bad service with no accountability!

I hope I will have saved somebody the pain I have gone through!

PS. All the positive reviews must be from Mobile Plus employees.