1 reviews | Active since May 2016

16 May 2016, 11:30

Agent sells products at wrong prices!!

<p>I am very unhappy with Mobilesplus. An agent phoned me on the 11th of May 2016 selling me an iphone 5s for R189 per month. We went through the whole admin process and she confirmed numerous times that they had stock and that the price is R189. Today a lady from their Development Department phoned me to inform me that they had their prices wrong. The correct price is R289. The phone was also advertised for R189 on phonefinder.</p> <p>We completed the whole deal over the phone on the 11th, confirming the price, debit order dates etc. </p> <p>You can't complete a deal and then phone the customer 5 days later to say that you had the price wrong. I feel that I should get the phone at the price that it was sold to me at on the 11th.</p> <p> </p>

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Replies (6)
Mobilesplus
Mobilesplus's reply16 May 2016, 11:37
Official
We sincerely apologize for the inconvenience caused. Kindly note that we will contact you asap in order to resolve and close your query. Kind Regards, Mobiles Plus Team
's update17 May 2016, 05:22
Reviewer Update
Nobody contacted me yet. I promised this phone to my son for his birthday on the 2nd of June.
Mobilesplus
Mobilesplus's reply17 May 2016, 05:54
Official
Kindly note that we are currently investigating this matter and have logged for a call recording to ascertain what was discussed between the sales agent and yourself, we will contact you today, however full and final closure to your query can only be closed upon QA feedback. Kind Regards, Mobiles Plus Team
's update30 May 2016, 12:45
Reviewer Update
Management promised to phone me back by the 19th of May 2016 with an answer..... still waiting :-( My son's birthday is in 3 days. Thanks for letting me down!
's update01 Jun 2016, 09:40
Reviewer Update

I still didn't receive any feedback?

's update06 Jun 2016, 05:52
Reviewer Update

Why am I not getting feedback? Management is just ignoring my request? Please forward me the call recording asap.