CvdB
Christal van der Byl

1 reviews | Active since May 2011

31 Jan 2017, 13:18

Absolutely no way of getting through to customer care

<p>A year ago I tried to make contact with Mobilesplus to do a simswap, but I could not get through to their customer care. The only way I could make contact was through Hello Peter. A consultant called me no long after I listed my complaint and assured me that he would contact me back to do the sim swap and asked me to change my rating on hello peter. I never heard from him again and eventually had to change my contact number because I still could not get through to their customer care number.</p> <p>The debit orders have been going off and obviously I have not been getting the airtime or data because I dont have the sim card. I have had this contract for the 2 year period now and would like cancel it as the debit orders are still going off and geuss what?? I still cannot get through to them. </p> <p> </p> <p>Please can someone contact me urgently as I would like to cancel my contract ASAP, I think I've wasted enough money donating to your establishment for a service I could not use for a little less than a year. </p>

0
Replies (5)
Mobilesplus
Mobilesplus's reply31 Jan 2017, 13:28
Official

GoodayGraig

We at Mobiles plus do humbly apologise for the trouble you have experienced with our service .

our customer care number is operational from 8 to 5:30pm weekly and our contact details are as follows contact number ***and we have a support address which is support@mobilesplus.co.za which is fully operational .

rest assured you will be contacted by an escalations agent to help close off your query

Kind Regards

CvdB
Christal van der Byl's update31 Jan 2017, 13:36
Reviewer Update

Your customer care line only gives the option for new business, and to follow up on orders. When one does get through you get transferred to different staff. I have mailed your support address and have not had response except for the fact that my query is being dealt with and that was 2 weeks ago. Surely it does not take that long to sort out a query???

Mobilesplus
Mobilesplus's reply31 Jan 2017, 13:45
Official

Hi Chris

You will be contacted and assisted with your query shortly.

thank you for your patience .

Kind Regards

CvdB
Christal van der Byl's update31 Jan 2017, 15:29
Reviewer Update

Thank you to Charnelle for her great assistance. She called me within half an hour to get more details regarding my query and then called back again with positive feedback regarding my query.

My contract has been cancelled as per the feedback I received from her, but should a debit order go off at the end of February I will definitely make contact again.

Mobilesplus hold onto this lady your company needs more staff like her.

Mobilesplus
Mobilesplus's reply31 Jan 2017, 15:46
Official

Hi Christal

Your message will be forwarded the escalation agent shortly of your feedback given.

Kind Regards