1 reviews | Active since Jan 2010
a very angry customer
i joined with Mobile plus. first they were late to give me my airtime, on the 27th Feb i called to activate my BIS, since then i haven't had any mobile network i have called in every day since the 2 March complaining as i don't receive phone calls smses or anything. <br> every time i call they tell me the same story that they will get back to me to date i haven't received any feedback. <br> they are quick to debit my account but slow when it comes to helping me with queries. <br> now when i want to speak to a manager they cut me off.<br> when i say i want to cancel they say i will pay early cancellation fees etc?? i am paying for a service that they are not providing! i have been with MTN for 6 years and i have had no problems a month with mobile plus and nothing but problems. i am really unhappy with this.
We sincerely apologize for the inconvenience caused to you with regards to this matter.
Kindly note as per our conversation with you yesterday wE will provide you with full and final resolution and feedback soonest.
Kind Regards,
Mobilesplus Team
Best regards,
We sincerely apologize for the inconvenience caused to you with regards to this matter.
Kindly note as per our conversation with you yesterday wE will provide you with full and final resolution and feedback soonest.
Kind Regards,
Mobilesplus Team
Best regards,
